Terms of service

TERMS AND CONDITIONS

By purchasing a box from FluxxBox you're agreeing to our terms and conditions

SHIPPING SCHEDULE

Your FluxxBox will be shipped in accordance with our shipping policy. Please note that shipping times may vary due to holidays and weekends.

Shipping and delivery

We currently ship to the UK only.

Shipping Times:

The Positive First Period Kit: Boxes shipped within a week of order being placed.

Subscriptions: Orders placed before the 25th of the month will be shipped in the first week of the following month. Orders placed after the 25th will ship the following month. For example, if you order on the 30th November you will receive you first box in the first week of January.

Delivery: We ship using Royal Mail. Please allow 3-4 business days for delivery. Please note these are only estimates and deliveries may take longer than advertised. 

Shipping Confirmation: You'll receive a notification email once your order has been shipped.

Payment Information

Pre-Paid Subscriptions: For 6,9,10, or 12-month subscriptions, you'll be charged upfront for the entire period.

Monthly Subscriptions: For monthly subscriptions, after your first payment your payment method will be charged on the 7th of each month (or the next business day if the 7th falls on a weekend or holiday).

The only subscriptions to auto-renew are:

  • Monthly Subscriptions: Automatically renew until cancelled or you reach the end of the full subscription package you chose.
  • 6-Month ‘Support from the start’ Subscriptions: Automatically renews after the 6 months is up and move to a second six month subscription to complete the full year package.

To cancel your subscription: You can however cancel your subscription at any time and prevent from renewing by following our cancellation procedure before the cutoff date for your next monthly box.

BOX CONTENTS

Contents of boxes may vary due to demand and unforeseen circumstances.

GIFT VOUCHERS

All vouchers purchased are valid for a 12-month period (from date of purchase) and must be redeemed within this period of time. Unfortunately, if the voucher is not used within this given time, it will promptly expire, and you will then be unable to redeem the funds on the voucher.

Subscription Cancellations

You can cancel your FluxxBox subscription anytime, with no contracts or hidden fees.

Simply send us an email at info@fluxxbox.co.uk to do so.

Refunds with Cancellation:

  • We will refund you for the remaining boxes in your subscription, based on the pay-monthly price.

Here's an example:

  • You cancel a 6-month "It's Started" subscription after receiving 3 boxes. You'll receive a refund of £53.95, which is reflective of being charged the pay-monthly option for the 3 boxes you have enjoyed.
  • If you cancel a 12-month subscription after 7 months you'll be charged for the first 6 months at the 6-month subscription price, then one month at the pay-monthly rate. The remaining months will be refunded.

Cut-Off Date for Cancellations:

To avoid being charged for the next month's box, please cancel your subscription before the 7th of the current month. Cancellations made after this date will be processed for the following month.

RETURNS

Refund policy

You have 30 days from purchase to return your box. The box must be un-opened and in the same condition as it was when it was shipped to receive a refund. Exceptions may apply and will be reviewed on a case by case basis. You must follow our returns procedure below.

Step 1: Let Us Know

To initiate a return, please contact us at info@fluxxbox.co.uk.

Step 2: Pack Your Subscription Box Securely

Place your FluxxBox in secure packaging. Be sure to include a note with your full name and order number inside the package.

Step 3: Return the Box

Please note that you are responsible for the cost of shipping the box back to us. Make sure to obtain a receipt as proof of postage.

Return Address:

FluxxBox 15 Stonehill Rd Headley Down Hampshire GU35 8JJ

Step 4: Receive Your Refund

Once we receive your returned box, we will process a refund to your original payment method within 10 working days.

DAMAGED / LOST / MISSING GOODS

Please note that shipping estimates are just estimates and the arrival of your box may take longer (this can vary depending on the time of year). If your box never arrives, has something damaged or missing then you must contact us as soon as possible in order for us to remedy the situation. You can get in touch with us at info@fluxxbox.co.uk